Do not, under any circumstances, do business with this company. They advertise on their site a 99.9% uptime SLA guarantee, but (a) they can't live up to this promise; and (b) they do not do anything to compensate their customers for their inconvenience when they don't. I experienced no less than 10 hours of system downtime from Oct 4 - Oct 19. (99.9% uptime would only allow 20 minutes of downtime in this period).
An SLA, for the uninitiated, is a "Service Level Agreement." They promise, as part of the contractual obligation with their customers, to provide a defined level of service; in this case, 99.9% uptime.
Read on for the full details.
Showing posts with label Internet. Show all posts
Showing posts with label Internet. Show all posts
Friday, October 21, 2011
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